RiffsNThings Ltd is a UK-based online retailer specialising in musical accessories. We operate as an independent family-run business, we take your privacy and data security seriously.
🧾 Company Statement* ●
At RiffsNThings Ltd, we’re committed to respecting your privacy. We believe customer data should be used responsibly and only to enhance your experience with us—whether:
Directly: by showing you products based on your browsing history
Indirectly: by analysing website performance to improve usability for all visitors
We will always safeguard your personal information, never misuse it, and never share it with third parties for marketing purposes. This policy outlines how we collect, use, and protect your data. We encourage you to read it carefully so you know exactly how your information is handled.
We only request personal data when it’s necessary to deliver a high-quality shopping experience.
💳 Payment Security ●
When placing orders or accessing your account, your data is protected by secure server software (SSL), which encrypts all information before transmission. In accordance with UK data protection laws, we follow strict procedures to prevent unauthorised access to your data. For security reasons, we may occasionally request proof of identity before disclosing sensitive information.
🔄 Distribution of Information ●
We may share information with government agencies or trusted partners for fraud prevention or investigation, but only when:
Required by law ●
Necessary to prevent fraud or unauthorised transactions
Investigating fraud that has already occurred
We do not share your data with other companies for marketing purposes.
📥 Collection of Information
1. What We Collect ●
We may collect personal data such as your name, address, email, phone number, purchase history, and browsing behaviour. This happens when you place an order or submit information via forms (e.g. newsletter sign-up, contact requests).
2. Why We Collect It ●
We use a customer engagement system to tailor your experience. This means:
You’ll receive emails relevant to your interests
We can offer a personalised shopping experience based on your site interactions and account data
You can browse most of our site anonymously, but advanced features (like placing orders) require personal information.
3. How We Use Your Data ●
For example, if you frequently browse a particular category, we might send you a helpful guide or video related to that category. This ensures our communications are relevant and useful.
🔒4. Disclosure ●
We treat personally identifiable information (PII) with utmost care. We never sell or share your data with other businesses, except for the trusted partners listed below—only to improve your shopping experience.
📭 5. Opting Out of Marketing ●
We respect your preferences. You can opt out of marketing communications—such as email newsletters and postal mailings—at any time. We never share your data with third-party companies for marketing purposes.
To unsubscribe from emails, simply click the ‘unsubscribe’ link at the bottom of any message
To opt out of other marketing formats, contact us directly
🔐 6. Commitment to Data Security ●
Your personal data is treated as confidential and stored securely. When you place an order, your information is encrypted and protected from unauthorised access.
We are registered under the Data Protection Act 1998 and have notified the Information Commissioner accordingly
Only authorised staff and contractors—bound by confidentiality agreements—can access your data
All marketing emails include an automated unsubscribe option
For other opt-out requests, please reach out to us
🌐 7. Leaving This Website ●
Our website may include links to other sites for your convenience. However, once you leave RiffsNThings Ltd, we cannot control how those external sites handle your data.
We recommend reviewing the privacy policies of any site you visit
While we strive to uphold our privacy standards across all platforms we use (e.g. Facebook, YouTube, Twitter), these services are governed by their own policies
🛠️ 8. Additions ●
As we evolve, our privacy practices may change—typically to support new technologies or improve your experience. Any updates will be listed below this section and will apply moving forward.
📘 9. General Data Protection Regulation (GDPR) ●
Effective May 2018, the EU’s GDPR raised the bar for data privacy. RiffsNThings Ltd fully complies with GDPR and is committed to:
Never contacting you for marketing without your explicit consent
Presenting our privacy policy in a clear, transparent format
Upholding the highest standards of data protection
📍 10. Location Services ●
To enhance your experience, we use DB-IP, a trusted partner that helps us provide location-based delivery information. This service uses your IP address but does not link it to any personally identifiable information (PII). It’s solely used to tailor your browsing experience.
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